At SalonHub, we aim to provide the best possible experience for our customers and vendors. However, we understand that there may be circumstances requiring a refund. This Refund Policy outlines the terms and conditions under which refunds are issued and the process to request them. By using our services, you agree to abide by this policy.1. Eligibility for Refunds
a. Services Not Delivered
If the booked salon or spa service was not delivered due to a failure by the vendor, you may be eligible for a full refund.
b. Cancellation Policies
 

• Customer-Initiated Cancellations:
  • Refunds depend on the salon's or vendor’s specific cancellation policy, as outlined during booking.
  • Bookings canceled within the permitted timeframe (e.g., 24 hours prior) may qualify for a full or partial refund.
  • Cancellations made after the permitted window may not be eligible for refunds.
• Vendor-Initiated Cancellations:
  • If the vendor cancels your appointment, you will receive a full refund.

c. Unsatisfactory Services
If the delivered service does not meet the described standards or agreement, you may request a partial refund, subject to investigation and approval.
d. Technical Issues
If payment is processed incorrectly due to a technical error on our platform, refunds will be issued after verification of the issue.2. Non-Refundable Items
Refunds are not available for:
 

• Missed appointments due to the customer's failure to attend.
• Gift cards, promotional offers, or discounts once they are redeemed or expired.
• Any issues not reported within 48 hours of the service date.

3. Refund Process
To request a refund, follow these steps:
Step 1: Submit a Refund Request
Contact us at [[email protected]] or via the help section on the platform. Provide the following details:
 

• Booking reference number.
• Reason for refund request (e.g., cancellation, unsatisfactory service).
• Any supporting evidence (e.g., photos, screenshots, proof of payment).

Step 2: Review and Verification
Our team will review your request and may contact the vendor for clarification. In some cases, we may require additional details to process your request.
Step 3: Refund Approval
 

• If your refund is approved, the amount will be processed to your original payment method within 7-10 business days.
• You will receive an email notification confirming the refund status.

4. Vendor-Specific Refund Policies
Certain vendors may have their own refund or cancellation policies. These will be clearly outlined during the booking process. SalonHub ensures that vendor-specific policies are communicated transparently and will mediate if disputes arise.5. Payment Method for Refunds
Refunds will be credited back to the original payment method used during the booking. If that method is no longer valid, contact us for alternative arrangements.6. Disputes and Resolutions
If you are dissatisfied with the outcome of a refund request, you may escalate your complaint to [[email protected]] for further review. Our customer service team will mediate to ensure a fair resolution for all parties involved.7. Changes to This Refund Policy
We may update this Refund Policy periodically to reflect changes in our procedures or services. The “Effective Date” at the top indicates the most recent update.8. Contact Us
If you have any questions or need assistance with a refund, please contact us at:
 

• Email: [email protected]
• Phone: +03601 885399
• Address: 20-22 Wenlock Road, England, N1 7GU